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What are cookies?

Cookies are files created by websites that you visit that store information such as site preferences, passwords etc. There are two types of cookies: First-party cookies are set by the site you are visiting and Third-party cookies that come from other domains (websites) such as adverts.

From 20th September 2013, to make our website more user friendly and accessible to our members, we have made a change to the way we use cookies on our website. On entering the website cookies will automatically be set and you will no longer have to click an accept button.

The reason for this change is that we have had a large number of members experiencing difficulty logging in because they either ignored the option to accept cookies or they declined cookies without realising that cookies were needed if they wanted to log into the members area.

EU Law states that a user needs be informed and accept cookies before any can be set but this causes such problems that even website such as the Information Commissioner's Office (www.ico.org.uk), The Government website (www.gov.uk) and the BBC (www.bbc.co.uk) have stopped doing this and have implemented a policy of implied concent.

Our website will set cookies from the time a user arrives. If you want to remove these cookies there are links below to information on how to remove and block cookies. However if you do remove and/or block cookies some areas of our website may not work for you and you will not be able to log into the members area of our website.

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Mac instructions for:

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If you are experiencing problems logging into your account please read the following.

Usernames and Passwords

When you create an account you choose a username and password that you will then use each time you login to the members' area.

Usernames and passwords are case sensitive so when you log in you need to enter your username and password exactly as you did when you created your account which also includes any spaces in the username. Autocorrect sometimes capitalises the first letter and people often don't notice and when they try and log in they have a lowercase or uppercase when it needs be the other way around.

Username Reminder

If you have forgotten or want to check your username you can request an email reminder by going to the Username Reminder page and entering the email address you used when you created your account.

Password Reset

If you have forgotten your password you can request a password reminder by going to the Password Reminder page and entering the email address you used when you created your account.

Once you submit your request you will be taken to a page where you need to enter your username and a verification code.

The verification code will be sent to you in an email. You need to copy and paste this code from the email into the page on the website and then click the submit button.

You will now go to a page where you can enter a new password.

Please note that once you have requested a password reminder your account will be deactivated until you have completed the process so even if you remember what your password was you will not be able to log in.

 My Account

You can change your account information by visiting the My Account page.

 

Cookies

Our website will set cookies from the time a user arrives but sometimes people set their browser privacy settings to block all cookies. However if you do remove and/or block our cookies some areas of our website may not work for you and you will not be able to log into the members area of our website. Below are links to help you check your browser cookies settings

Internet Explorer Instructions click here 

Firefox Instructions click here

Safari Instructions click here

Chrome Instructions click here

If after trying all the above you still are unable to log in please drop us an email and we will reset your password and test your account for you.

 

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National Office:

The Third Age Trust

The Old Municipal Building

19, East Street

Bromley

Kent. BR1 1QE

Phone: 020 8466 6139

Mon to Fri 9.30am to 5.00pm

Resource Centre (Library):

Phone: 020 8315 0199

Opening hours

Tuesday to Thursday

9.30am to 4.00pm

Members' Area Login