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Create Account        Login Help

If you are experiencing problems logging into your account please read the following.

Usernames and Passwords

When you create an account you choose a username and password that you will then use each time you login to the members' area.

Usernames and passwords are case sensitive so when you log in you need to enter your username and password exactly as you did when you created your account which also includes any spaces in the username. Autocorrect sometimes capitalises the first letter and people often don't notice and when they try and log in they have a lowercase or uppercase when it needs be the other way around.

Username Reminder

If you have forgotten or want to check your username you can request an email reminder by going to the Username Reminder page and entering the email address you used when you created your account.

Password Reset

If you have forgotten your password you can request a password reminder by going to the Password Reminder page and entering the email address you used when you created your account.

Once you submit your request you will be taken to a page where you need to enter your username and a verification code.

The verification code will be sent to you in an email. You need to copy and paste this code from the email into the page on the website and then click the submit button.

You will now go to a page where you can enter a new password.

Please note that once you have requested a password reminder your account will be deactivated until you have completed the process so even if you remember what your password was you will not be able to log in.

 My Account

You can change your account information by visiting the My Account page.



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If after trying all the above you still are unable to log in please drop us an email and we will reset your password and test your account for you.


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National Office:

The Third Age Trust

52 Lant Street



Phone: 020 8466 6139

Mon to Fri 9.30am to 5.00pm

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Phone: 020 8315 0199

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